SOFT's client located in NYC or is looking for a Deskside Support Consultant / Help Desk Consultant for a long term contract assignment.
Deskside Support Consultant - Help Desk Consultant
Seeking a motivated, customer focused and detail-oriented Support Technician to provide frontline technical support to a dynamic, global user base.
This individual will ensure the smooth functioning of end-user systems, office technology, and cloud-based applications. The right candidate brings a highly professional, strong customer-service mindset with the ability to work well under pressure, experience supporting a MSFT/CISCO environment are critical.
RESPONSIBILITIES - Deliver excellent customer service at all times
- Deliver prompt, high-quality technical support to end users, both in-office and remote, across varied technical proficiency levels.
- Collaborate with the Technology team to resolve issues related to:
- Windows 10 & 11
- Microsoft 365 (including Exchange Online, Teams, and SharePoint)
- Office productivity and cloud applications
- Adobe Creative Suite
- Administer and troubleshoot Microsoft 365 tenant configurations, Exchange Online mailboxes, Azure AD identity issues, and related cloud services.
- Ensure reliable testing and deployment of updates and enhancements, with a strong focus on minimizing disruption to executive-level users (C-suite).
- Support daily office IT operations, including:
- Printer, scanner, and conference room device maintenance
- Desk setups and cable management
- Physical and softphone configurations
- Provide end-user onboarding/offboarding, including account provisioning, asset deployment, and access configuration.
- Investigate root causes of technical issues and drive long-term resolutions with thorough documentation.
- Create and maintain both technical documentation for internal IT staff and user-facing knowledge base articles.
- Offer timely remote support to traveling staff or those working from international or home offices.
TECHNICAL QUALIFICATIONS - Minimum of 6-8 years of experience in IT support, help desk, or desktop support roles.
- Strong knowledge of Microsoft 365 ecosystem, including:
- Office 365 Admin Center
- SharePoint and Teams
- Azure Active Directory / Entra ID
- Proficiency in PowerShell for basic administrative scripting and automation.
- Familiarity with Windows Server environment and Active Directory fundamentals.
- Experience supporting collaboration tools, videoconferencing platforms, and cloud printing solutions. (CISCO WebEx/Videoconferencing, TEAMS)
- Networking support (Cisco Meraki)
- Experience using remote monitoring and devise management tools (Datto RMM, Autotask, SCCM, Intune)
SOFT SKILLS - Excellent written and verbal communication skills with a calm, professional demeanor under pressure.
- Proactive attitude toward continuous improvement and modern IT practices.
- Willingness to adapt and contribute in a fast-paced, team-oriented environment.
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