Jobs at SOFT Inc. | Source of Future Technology

SOFT's client located in Harrisburg, PA is looking for a candidate for a contract assignment.

Position Description
These Tier I level analysts will act as a core member of the NSOC team, contributing to overall operational readiness and support a 24/7 shift schedule. Interested candidates must be willing to take on other shifts.

Description of Duties:

Support a 24/7 schedule, including nights, weekends, and holidays as needed.
Provide proactive, on-site monitoring and response for mission-essential communication sites and information systems.
Classify, prioritize, and escalate alerts promptly to ensure timely resolution.
Follow established procedures for data collection, triage, analysis, classification, and escalation to meet performance targets.
Capture, log, respond and escalate events from email, chat, voice, and other systems with accurate documentation.
Collect and analyze technical data to classify events, distinguish valid issues from false positives, and maintain triage accuracy standards.
Work with team members to develop and refine playbooks, dashboards, metrics, and detection strategies.
Coordinate effectively with stakeholders to ensure clear understanding of incidents and recommended response actions.
Provide support during network and security incidents, assisting with resolution efforts as directed.

Desired/Required Skills

Strong analytical and problem-solving skills
Ability to work in a fast-paced, high-stakes environment
Excellent communication and documentation abilities
Willingness to work flexible shifts in a 24/7 schedule
1-3 Years of experience working in a security operations center.

Help Desk Analyst

Job ID: B907