SOFT's client, located in Newark, NJ (hybrid) is seeking an Energy Efficiency Program Support Manager for a long-term contract assignemnt.
This role is a first level leader, as a working supervisor, that can oversee up to 5 associates in the lower nomenclatures performing a broad ranges of program implementation duties
•Oversee the performance of vendor(s), both office and field, that have been contracted to deliver program services
•Manage employee performance
•Ensure vendor and employee compliance with safety protocols and practices
•Lead and participate in cross-functional teams, including other RES members, Customer Care, Contracting, Procurement, Legal, Marketing, IT etc, as required to deliver program services
•Enhance program delivery/customer experience and resolve business/customer issues
•Develop and maintain the processes for implementing energy efficiency projects and programs in accordance with requirements for BPU approved programs
•Provide oversight for business controls, process improvement and compliance
•Ensure accurate invoice processing
•Identify and implement process improvements and automate where possible
•Monitor program Key Performance Indicators to ensure program delivery meets business plan expectations
•Prepare and present program and project status reports to senior management
•Assist with special projects as necessary
•This leader must foster an inclusive work environment and respect all aspects of diversity. Must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices
•During storm restoration efforts, may be required to perform functions outside of routine duties and on a schedule that may be different from normal operations
Job Responsibilities
• Oversee the performance of vendor(s), both office and field, that have been contracted to deliver program services; manage employee performance; ensure safety protocols and practices are followed.
• Lead and participate in cross-functional teams, including other RES members, Customer Care, Contracting, Procurement, Legal, Marketing, IT etc, as required to deliver program services, enhance program delivery/customer experience and resolve business issues.
• Develop and maintain program processes. Provide oversight for business controls, process improvement and compliance. Ensure accurate invoice processing. Identify and implement process improvements and automate where possible.
• Monitor program Key Performance Indicators to ensure program delivery meets business plan expectations and requlatory requirements; Prepare and present program and project status reports to senior management.
Required:
• B.S. Degree in Management, Engineering, Business, Finance or other relevant field or equivalent work experience plus 7 years of experience in the space of energy efficiency programs, construction, or related fields. In lieu of a degree, 11 years of experience in the space of energy efficiency programs, construction, or related field.
• Experience managing vendor performance, and leading cross-functional teams; Energy Efficiency or Electric Vehicle program experience
• Management/leadership experience working with cross-functional teams
• Valid US driver's license
Desired:
• Certified Energy Manager (CEM) certification
• MBA or Advanced Degree