IAM Enterprise Vault Engineer

Key Activities:  
• Installs, updates, maintains, monitors, and tests the operation of systems and applications, including, but not limited to, server back-up support, vulnerability management, change/problem management, and/or asset management.  
• Provides technical support (typically 2nd or 3rd level support) by troubleshooting, resolving, and documenting incidents related to the end-user, systems, applications, and/or hardware.  
• Provide recommendations to customers regarding direction of systems and applications to help secure access, data and assets.  
• Provide accurate and timely response to customer requests for services and support.  
o Leverage a wide range of security technologies including, but not limited to  
o Logical access controls  
o Identity and access management  
o Directories (AD, LDAP, etc.)  
o Security Incident Response  
o Privileged Access Management  
o Database and System Monitoring  
o End-user Password Management  
o Single-Sign on Systems  
• Understand and troubleshoot encryption (SSL/TLS), web traffic, and packet analysis.  
• Develop, maintain, and implement standard operating guidelines and procedures.  
• Review work processes to identify, design, and implement efficiency and information security improvements.  
• Assume subject matter expert role for privileged identity management services and technologies.  
• May partner with other IT teams and/or vendors to resolve incidents. Evaluates, recommends, and/or implements new hardware and software products to business areas/customers to improve efficiency, reliability, or to provide new services.  
• Reviews and/or create application system documentation (e.g., processes, procedures, system flow diagrams) for supported  
• product.  
• Participates in District and/or System projects and/or workgroups.  
• On-call support required on a rotating basis, which might necessitate additional work outside of normal business hours.  

Qualifications:  
• Typically requires at least 3 years of relevant experience in managing an Enterprise Vault system.  
• Associate’s degree in information technology or a closely related field from a technical/vocational school, an accredited college or university, or equivalent combination of directly related education and/or experience.  
• Intermediate understanding of Privileged Access Management and an Enterprise credential vault application required.  
• Performs most work independently with general supervision and direction.  
• May consult with management or more senior staff in decision making.  
• 3+ years of experience preferred with an enterprise level vault system support team.